ChatGPT has officially opened its advertising platform—creating a new opportunity for brands to engage directly with users during moments of active research and decision-making. This isn’t just another ad channel. It’s a fundamentally different way to show up when your audience is asking detailed, real-world questions—and looking for answers.
Instead of targeting short phrases, your brand can now appear within conversations where users describe their exact challenges, needs, and context.
Example:
Google: “best Marketing Firm”
ChatGPT: “best Marketing Firm that specializes in Higher Ed and Recruitment”
That difference matters. It allows your brand to show up when the decision is already taking shape—not just when the search begins.
What You Can Expect
ChatGPT advertising is designed to place your brand directly inside relevant conversations, through clearly labeled “sponsored” responses. (show our example image)
Where It Fits in Your Marketing Strategy
We view ChatGPT advertising as:
A net-new opportunity: Not a replacement for channels like paid search or paid social.
A learning channel: This is an early-stage platform—meaning performance benchmarks are still evolving.
A strategic test environment: Ideal for understanding how your audience researches and evaluates solutions in a conversational setting.
This channel should be approached as an incremental investment, not a reallocation from existing high-performing campaigns.
How We Approach It as Your Agency
CSM manages ChatGPT campaigns with a test-and-learn mindset, focused on building insight as much as performance. Our approach includes:
Strategic planning around where ChatGPT fits within your broader media mix
Campaign setup and optimization once advertiser access is enabled
Continuous monitoring and iterative adjustments
Insight-driven reporting focused on what we’re learning about your campaign
What to Know Before Getting Started
As with any emerging channel, there are a few realities to set expectations:
Measurement is evolving: Conversions may happen across multiple touchpoints, not always directly tied to a single interaction. Budget, targeting and reporting are limited and still evolving.
Creative formats are simple (for now): Ads are currently text-forward, prioritizing clarity and relevance over visual storytelling.
Targeting works differently: Rather than demographics or audience lists, campaigns rely on context and user intent within conversations and DMA or state level targeting.
Not all industries are eligible: Some regulated industries (including certain healthcare, financial, and pharmaceutical categories) have restrictions.
Is This Right for You?
ChatGPT advertising is most effective for organizations where:
Buyers research before making decisions
Purchases are considered, not impulsive
There is value in understanding how customers think, not just what they click
How Streaming Platforms Transformed the Way We Watch
In recent years, online video consumption has experienced remarkable growth, driven by technological advances, changing viewer preferences, and a global shift toward digital-first entertainment. This transformation has led to the rise of streaming platforms like Hulu, Netflix, and Spotify, to name a few. Today’s most popular platforms cover both video and audio mediums, and many of them are perfect for advertisers to get their message out. As streaming services become more and more popular, businesses have new opportunities for audience engagement, revenue generation, and brand visibility. Let’s explore how we arrived at this point and what it means for the future of media.
The Rise of Streaming Platforms
Streaming platforms have come a long way from their humble beginnings. Early services offered limited libraries and required high-speed internet connections that many households didn’t have. Fast forward to today, and streaming has become the norm, accessible on smartphones, tablets, smart TVs, and gaming consoles.
The infrastructure that supports streaming has improved dramatically. Better compression technologies, widespread broadband access, and the rollout of 5G networks have made high-quality streaming available to more people than ever before. These technical improvements have enabled platforms to offer 4K content, live events, and interactive experiences that were previously impossible.
Competition among platforms has also driven innovation. Services differentiate themselves through exclusive content, user experience improvements, and varied pricing models. This competitive environment has ultimately benefited consumers, who now have unprecedented choice in what they watch and how they watch it.
The “Why” Behind Streaming Platform Growth
Streaming platform growth has taken off in the past decade for numerous reasons. Convenience is perhaps the most significant driver. Viewers can watch what they want, when they want, without adhering to broadcast schedules or dealing with DVR limitations. Other motivators behind this growth include:
Consumers’ Budgets—Many consumers still find streaming more economical than traditional cable packages. The ability to subscribe to and cancel services monthly provides flexibility that cable contracts never offered.
Personalization—Algorithms recommend content based on viewing history, helping audiences discover new shows and movies they might enjoy. This tailored approach keeps viewers engaged and reduces the time spent searching for something to watch.
How Streaming Is Disrupting Traditional Media
While traditional media is still alive and well, streaming platforms have certainly changed how that media is viewed. Traditional TV viewership has declined, particularly among younger demographics who have grown up with on-demand content. This shift has forced networks to reconsider their business models and distribution strategies. Nevertheless, many viewers continue to turn to broadcast and cable for live events, news, and their favorite shows.
The relationship between traditional and streaming media is becoming complementary rather than adversarial. Smart marketers recognize that these platforms work best when used together, each serving different purposes and reaching audiences at different moments. Traditional TV excels at broad reach and live events, while streaming offers precise targeting and on-demand flexibility.
Unlocking New Revenue Streams Through Streaming
So, what does this mean for marketers today? Streaming has opened diverse monetization opportunities beyond traditional advertising and subscriptions. Platforms experiment with tiered pricing models, offering ad-supported free tiers alongside premium ad-free experiences. This approach broadens their potential audience while maintaining revenue from those willing to pay for an uninterrupted experience. Marketers can take advantage of streaming platform growth by implementing:
Sponsored content and branded entertainment
Video-on-demand services
Live streaming events and pay-per-view
Shifting Audience Habits and New Content Expectations
As we enter the future of streaming, advertisers should stay aware of changing audience habits and their new expectations for content. For example, “binge-watching” is the new normal, with viewers consuming entire seasons in days rather than weeks. Here are a few ways marketers can expand their reach in the age of streaming platforms:
Short-Form Video—Platforms built around brief videos have exploded in popularity, appealing particularly to younger audiences with shorter attention spans and busier schedules. This is an excellent opportunity for businesses to get their brand in front of new customers.
Audio Streaming—Podcasts, music streaming, and audiobooks have become integral parts of daily routines. People listen while commuting, exercising, or doing household tasks, so inserting your branded materials into these mediums can help widen your reach.
What Lies Ahead for the Future of Streaming
The streaming landscape will continue to change at a rapid pace. There’s much to speculate about when it comes to the future of streaming. Some people think consolidation seems likely as smaller services struggle to compete with established giants. We may see more bundling arrangements and partnerships as companies seek sustainable business models. Technology is sure to drive new experiences, too. Virtual reality, augmented reality, and interactive content are all opportunities to push beyond traditional passive viewing.
Despite the question marks surrounding streaming market growth, one thing is certain: Successful marketers will use streaming platforms to their advantage. At Central States Marketing, we help businesses of all sizes take advantage of this growing form of media. Contact us today to learn more about how we build a strategy.
Search is evolving quickly, and one of the biggest recent updates is Google’s introduction of AI Overviews. These AI-generated summaries appear at the top of search results and provide quick answers pulled from information across the web.
While this makes search faster and more convenient for users, it also changes how businesses earn visibility online. At Central States Marketing, we’re closely monitoring these changes so we can help clients stay competitive as search technology continues to evolve.
What Are AI Overviews? AI Overviews are automated summaries generated by Google’s AI that appear above traditional search listings. Instead of simply displaying a list of links, Google compiles information from multiple sources and presents a summarized answer to a user’s question.
These summaries often include links to the websites that contributed to the response, giving users the option to explore the sources for more detail.
What This Means for Businesses For years, search success was largely defined by how highly your website ranked in search results. While rankings still matter, AI Overviews introduce another way for businesses to gain visibility.
If your content is clear, helpful, and authoritative, it may be included as a source within the AI-generated response—even if it isn’t the top search result. At the same time, some users may get the information they need directly from the search page without clicking through to a website.
Because of this shift, businesses need to focus on creating content that answers real questions and provides valuable insights.
How to Adapt Your SEO Strategy Although AI search changes how results are presented, the fundamentals of strong SEO remain the same. Businesses should continue to focus on:
Creating helpful, informative content
Structuring website pages clearly
Demonstrating expertise and credibility
Maintaining a consistent online presence
Content that is well-written, informative, and easy for search engines to understand is more likely to be surfaced in AI-generated results.
Looking Ahead AI Overviews represent another step in the evolution of search. While they introduce new challenges, they also create opportunities for businesses that prioritize quality content and strong digital marketing strategies.
At Central States Marketing, we’re helping clients adapt by focusing on SEO strategies and content development that support both traditional search rankings and emerging AI-driven results.
As search technology continues to evolve, businesses that provide valuable, trustworthy information will remain best positioned to stand out.
Accessibility is about building digital experiences that work for everyone. It ensures people of all abilities can navigate, understand, and interact with your website — and it’s becoming an increasingly important part of responsible web strategy.
From a compliance standpoint, accessibility is most commonly measured against WCAG 2.1 Level AA, the standard used to evaluate whether websites meet ADA expectations in today’s digital landscape.
What Accessibility Really Means
At its core, accessibility is about removing friction — not just for some users, but for all. An accessible website supports people who rely on assistive technologies, alternative navigation methods, or added visual clarity to engage with content effectively.
When accessibility is considered early and maintained over time, it naturally improves usability for every visitor.
5 Quick Questions to Ask About Your Website
Can users navigate and understand your site without a mouse?
Do images include descriptions for users who can’t see them?
Is text easy to read against background colors for users with low vision?
Are videos captioned for users who can’t hear audio?
Is your content clearly structured and easy to scan for assistive technologies?
If any of these raise questions, a closer review can help clarify where your website stands.
Why It Matters for Your Business
ADA compliance helps reduce legal risk, but accessibility goes beyond protection. Websites built with accessibility in mind often deliver:
Clearer navigation and content structure
Better usability across devices
Improved search visibility
A stronger overall user experience
Accessibility aligns naturally with good design, thoughtful development, and smart content strategy.
Where Websites Commonly Fall Short
Accessibility challenges often develop as websites grow and change — especially as new content, features, and updates are added.
Common gaps include missing image descriptions, low color contrast, unlabeled form fields, videos without captions, and inconsistent heading structure.
The good news: most of these issues are identifiable and fixable with the right process and ongoing attention.
Accessibility Is Ongoing, Not One-and-Done
Accessibility isn’t a one-time checklist or a single tool install. As content changes, accessibility needs to be revisited to stay aligned.
The most effective approach combines smart design decisions, consistent content practices, and regular review to support long-term usability and compliance.
How CSM Can Help
We help clients take a practical, sustainable approach to accessibility — integrating it into website design, development, and ongoing support. Our goal isn’t perfection overnight, but steady progress that improves usability and reduces risk over time.
If you’re planning a website update, adding new content, or want clarity on where your site stands today, our web team can help guide the next step.
Accessibility isn’t about perfection — it’s about progress, and it works best when it’s built into your strategy from the start.
In today’s marketing landscape, authentic brand purpose and trust are no longer optional… they are essential. Audiences are more informed, more selective, and more skeptical than ever before. Whether they are prospective students, patients, customers, or partners, people are asking the same core question: Is this brand credible?
As a result, marketing is shifting away from hustle culture, exaggerated claims, and short-term hype toward credibility, values alignment, and long-term trust. The most effective brands today are those that clearly communicate who they are, what they stand for, and how they deliver real value.
At Central States Marketing, we see this shift across every industry we serve—higher education, healthcare, manufacturing, and community-based organizations. These audiences are making important, long-term decisions, and they expect transparency, consistency, and proof—not just promises.
Authentic brand purpose starts with alignment. Marketing works best when messaging reflects an organization’s true strengths, culture, and outcomes. Brands that overpromise or chase trends that don’t fit their reality risk losing trust quickly. In contrast, brands that communicate clearly and honestly build stronger emotional connections and lasting loyalty.
Trust-driven marketing also prioritizes clarity over complexity. Audiences today are overwhelmed with content. Simple, focused messaging that respects their intelligence performs better across digital channels, search platforms, and AI-driven discovery tools. When messaging is consistent across websites, social media, paid media, and content platforms, it reinforces credibility and brand confidence.
Another key element of authentic brand purpose is community impact. Brands that show how they contribute – through education, service, innovation, or leadership – create deeper relevance. Purpose is most powerful when it is demonstrated through action, not just stated in a tagline—and when it’s supported by strong, authentic storytelling.
As AI-powered search and content discovery continue to grow, credibility matters even more. Search engines and AI models prioritize clarity, consistency, and trusted signals. Brands that invest in honest storytelling, accurate information, and meaningful content are better positioned to be found, trusted, and chosen.
Ultimately, authentic brand purpose is not about doing more, it’s about doing what matters. Brands that lead with trust, values, and credibility will continue to stand out in a crowded marketplace and build relationships that last.
At Central States Marketing (CSM), we understand that design isn’t just about aesthetics; it’s about performance, trust, and measurable results. That’s why we’re proud to announce the launch of our newly redesigned website, built with today’s evolving SEO and AI landscape in mind
The Power of First Impressions
Did you know that:
94% of first impressions relate to a site’s design
75% of users judge a company’s credibility by its website
38% of visitors stop engaging if the design is unattractive
Your website’s look and feel influence how people perceive your brand — and whether they stay long enough to connect.
A Website Refresh Isn’t Cosmetic… It’s Strategic
A refresh can dramatically improve user experience, increase visibility, and boost conversions. Beyond visuals, a modernized website tackles speed, mobile performance, accessibility, and SEO optimization — all essential for staying competitive.
According to HubSpot, companies that redesign their websites see a 35% increase in average traffic within six months. Meanwhile, Google reports that 53% of users abandon a site if it takes more than three seconds to load, proving that even minor performance improvements can have a major impact.
At CSM, we take a strategic approach to redesigns — combining data-driven insights, UX best practices, and brand storytelling to create seamless user experiences that drive results.
SEO + LLMs: The New Frontier of Search
Search optimization is no longer just about keywords and backlinks. With the rise of Large Language Models (LLMs) — like ChatGPT, Claude, and Google Gemini — content must now be both human-friendly and machine-understandable.
Search engines increasingly rely on entity-based SEO and semantic context, meaning that well-organized site architecture, clear headings, and authoritative content now influence not only your rankings but also whether your site appears in AI-generated answers.
“By 2026, AI-driven search will account for more than 25% of all web queries.” — Gartner, 2025 Emerging Tech Report
A website refresh ensures your content is built to thrive in this environment — fast, discoverable, and ready for the future of search.
CSM Leads by Example
We recently launched the new Central States Marketing website, designed with modern UX principles, enhanced load speed, optimized SEO, and a content structure aligned with today’s AI-driven search engines.
This redesign reflects our belief that a great website is not a one-time investment — it’s an evolving ecosystem. For brands ready to refresh their digital presence, now is the time to rethink, redesign, and re-engage.
Giving Back: The Heart of What We Do
At CSM, we believe great marketing starts with a great community. Giving back is part of who we are — from supporting local fundraisers to offering pro bono work for meaningful causes. Our team shows up, giving time, talent, and heart to make a difference. Because while marketing connects brands to people, giving back connects us all to something bigger.
AI and Changes in SEO
We’ve written previously about the emergence of the next level in Search Engine Optimization – SEO+, using AI Optimized strategies that help improve your online presence through strategic content creation, keyword optimization, directory listings, and more to help your website show in organic search results.
Google’s AI overviews first rolled out in 2024, providing AI-generated summaries pulled from news articles or other sources on the web.
While these overviews appeared on only 6.5% of searches in January 2025, by May of this year they showed up on nearly 20%. It’s becoming more prevalent that the old rules no longer apply when it comes to showing up in front of internet users, and there is a relearning process across the board.
This has led to many businesses seeing drops in their organic traffic, and it’s possible that we may see a convergence of paid and organic media over the coming months and years. While they were once seen as separate, organic is going to be influencing the future of paid ads since Google will try and drive what gets revenue.
However, there are still strategies that can help organic traffic and placement. Refreshing website content at least once a month and adjusting content based on the information people are looking for can encourage users to click through. Building and strengthening structured data can also lead to improved search results.
Keeping up on current digital trends can be tricky, but SEO+ can help fill in the gaps by evaluating content on your website and making recommendations, cleaning up the technical backend of your website, and help build your web presence.
Video Trends
Our video team recently attended a virtual seminar about trends in the video landscape and learned some great information about the changes of video in marketing!
95% of marketers reported that video content has played a crucial role in boosting their brand visibility, so video has really gone from being an afterthought to a pillar of content strategy.
A 2024 study showed that 81% of consumers want more short-form videos from brands! Video can also provide more of an ‘instant gratification’ for users who prefer to watch visually instead of reading text.
The importance of vertical video is also growing – vertical is a more comfortable and natural format for many users (in alignment with mobile phone usage), and it also provides a more candid feeling.
Video is a crucial part of your marketing plan – CSM has a video production team to film and edit stunning visuals to accompany your messaging!
Back to Basics was our guiding mantra for 2025. At Central States Marketing, our foundation is built on respect, innovation, teamwork, disruption, and support. As we plan for 2026, we’re reflecting on the progress we made under that theme and carrying forward its focus on the essentials — staying grounded, energized, and ready to seize the opportunities ahead.
In today’s fast-paced world, it’s easy to get caught up in the constant motion and forget to pause, reset, and plan with intention. Back to Basics gave us the space to simplify, realign, and focus not just on how we work internally — but how we serve you, our clients. Too often, the “service” side of business is overlooked.
This year, we made a conscious effort to return to the fundamentals of being true partners, not just vendors. That meant picking up the phone instead of sending another email, prioritizing face-to-face meetings instead of relying solely on virtual meetings, showing up to celebrate your wins, and being present to support your initiatives. These moments of connection reminded us that while technology is powerful, real relationships are what drive meaningful results.
Internally, Back to Basics also inspired us to strengthen our own team connections. From half-day Fridays in the summer to team outings, monthly birthday celebrations, and our Star of the Month program, we’ve built traditions that recognize and support the people who make our work possible. We also celebrated our 25th Anniversary and carried on our five-year tradition of traveling together for some fun in the sun— a reminder of the value of stepping away, reconnecting, and returning energized.
Looking ahead to 2026, we know there will be new challenges and new opportunities. By going back to basics — simplifying where we can, focusing on what matters most, and investing in both our clients and our people — we’ll be ready to meet the year with clarity, energy, and purpose.
Simplify Your Marketing
Sometimes the best results come from going back to basics. Here are three quick ways to simplify your marketing:
Revisit your Brand Visuals
Simplify Your Call-To-Actions
Repurpose Your Top-Performing Content
Let’s continue building together. We’d love to hear what’s ahead for you in 2026 and explore how we can support your initiatives, celebrate your milestones, and help turn your goals into reality.
Influencer Marketing
Influencer marketing is a subset of social media marketing, involving collaboration with influencers to promote brands or products. It combines ‘celebrity’ endorsement with the power of social media to leverage the trust and credibility influencers have built with their followers.
Influencers are categorized based on their follower count.
– Nano: 1,000 – 10k followers; they leverage a small but highly engaged audience – Micro: 10k – 100k followers; often have a niche following and are known for their authenticity. – Macro: 100k – 1m followers; they have a larger audience and can reach a broader demographic. – Mega: Over 1m followers; typically celebrities or well-known figures with vast reach.
Utilizing nano and micro influencers allows for a high-scale program to generate instant buzz and rapid visibility by sharing on their story. Stories are one of the most engaging formats on social media, making them a powerful tool for brands looking to drive awareness and conversions. It also allows companies to test influencer marketing in a more scalable way.
If you’re ready to explore the world of influencer marketing, our team is here to help guide you in the right direction!
Social Media Security and Safety
In today’s world, social media security is crucial for protecting both personal and organizational information and preventing financial and legal repercussions.
The first step is to use a strong, unique password that’s different from your other online accounts. It should be difficult to guess and should be changed or updated regularly
Next, set up two-factor authentication (2FA). This adds another layer of security by requiring a one-time code when logging in from an unrecognized device. Authenticator apps like Google Authenticator, Duo, or LastPass help enhance the security for an account.
Make sure the email address linked to your social media accounts is up to date, and review third-party permissions and make sure that anyone who has access to your social media data is still relevant and valid. Remove permissions when people leave your team.
Lastly, be cautious of messages or emails that ask for personal information or account details. For example, Meta will not contact you on Messenger about account security. Before responding to any message asking for that information, first confirm that it is a legitimate request either by contacting the company directly or reaching out to your marketing provider for further details.
By safeguarding against cyber threats like hacking and phishing, you can protect both yourself and any business assets from the seedier side of the internet.
A prospective student visits your university’s website at 11:23 PM. She’s trying to figure out which majors match her career goals, whether scholarships are available for out-of-state students, and how soon she can apply. She opens the chatbot. It responds with a list of links and a vague answer. She clicks away. You’ve just lost a potential applicant—not because of your programs or reputation, but because the digital experience didn’t meet her expectations.
Today’s students are digital natives, raised on seamless, on-demand experiences. They expect the college search process to feel intuitive, personal, and immediate. Yet, most admissions and marketing teams are operating with tools designed for a different era—forms, drip campaigns, and FAQs that assume students will do the work to find the information they need. In an increasingly competitive enrollment landscape, that assumption is costing institutions real prospects.
That’s where next-generation AI comes in—not as a flashy gimmick, but as a strategic extension of your admissions team.
Meeting Students Where They Are
AI isn’t just about automation—it’s about amplification. With the right AI tools, colleges can engage students through intelligent, real-time conversations that feel personal, responsive, and helpful.
Imagine and AI assistant that:
Speaks Multiple Languages: Supports first-generation and international students
Answers Nuanced Questions: About programs , scholarships, deadlines, or housing—24/7
Collects Insights: What prospective students are most curious about
Proactively Nurtures: Interest by sending reminders, content, or guidance based on behavior and questions
Integrates with your CRM: Tailors conversations to individual students—so when the high school star quarterback asks about athletics, the AI highlights your championship-winning football program, game day tailgates, and the community pride behind your team
Instead of static chatbots, we’re now seeing dynamic AI tools that act more like student concierges—offering not just answers, but direction.
A Force Multiplier for Admissions and Marketing
Admissions offices are under pressure to do more with less. Fewer staff. Fewer visits. More scrutiny. AI offers an opportunity to scale your outreach without sacrificing personalization.
Increase inquiries and applications by giving students instant answers—24-7.
Identify trends in student interest, allowing marketing teams to adjust messaging in real time.
Reduce call volume to overburdened admissions teams.
Improve equity by ensuring consistent access to information, no matter when or where a student asks.
It’s not about replacing staff—it’s about freeing them up to do what they do best: build relationships.
What This Means for the Future of Recruitment
The most competitive institutions tomorrow won’t just have the best programs. They’ll have the best experiences. AI allows schools to create friction less, student-first journeys that meet modern expectations. The future of enrollment isn’t just digital—it’s intelligent.
As we look ahead, colleges that integrate AI thoughtfully into their recruitment strategies will stand out not just for what they offer, but for how they make students feel seen and supported from the very first interaction.